Event and Education Manager

Job description
MISSION OF THE POSITION

The Education & Events Manager will promote brand image and values by training estheticians and Beauty Specialists on product knowledge, protocol treatments and selling techniques. This position also conducts in-person and virtual events for both spa and department stores.

TASKS & DUTIES

· Events (up to 25-50%): Conduct animations at spas, department stores and various points of sale by performing facials, master classes and pop-up events (in person or virtual depending on client’s need).

· Trainings (50%): Deliver technical and theoretical trainings (in-person or virtual) that are informative, engaging and maximize product knowledge retention on the latest skin care techniques and product launches.

· Develop a trusting relationship with clients and their teams

· Consistently deliver extraordinary Valmont professional esthetic services and sales advice to clients

· Administrative tasks (20%)

o Organize schedule and own travel coordination, according to the requests of the sales team.

o Ensure that all paperwork after every training / animation is completed and submitted in a timely manner

o Utilize Customer Relationship Management (CRM) tool to schedule trainings, order gifts and add follow-up notes and photos after each training or event conducted in the territory.

o Pro-active follow-up and support with client needs and requests

o Organization of trainings (logistics, food, supplies, kit replenishment, etc)

o Learning and practicing: Maintain high level of expertise in product and protocol knowledge.

· Meetings (5%): Attend National Sales, Marketing and Education meetings 2-4 times a year, to remain up-to date on product launches and new protocols.

COMPETENCIES

§ Good knowledge regarding beauty care.

§ Capacity to learn quickly.

§ Proven ability to learn and perfect Valmont’s face & body protocols.

§ Excellent communication skills, comfortable with public speaking.

§ Customer-oriented with an ability to sell and give sales-based trainings

§ Highly collaborative; working with various departments in a team-oriented environment.

§ Able to work in a fast-paced environment that requires a high degree of multi-tasking and pro-active organizational skills.

§ Good knowledge of Microsoft Office (especially Power Point) and Microsoft Teams.

§ Entrepreneurial, self-motivated, self-confident, flexible, team player and positive attitude.

§ Fluent in English, Mandarin is an asset.

QUALIFICATIONS

§ Esthetician diploma and proficiency

§ Californian Esthetic License.

§ Minimum of three or more years’ experience in a similar position

§ Prior experience in a luxury environment preferred

OTHER RELEVANT INFORMATION

Flexible work schedule: Able to work a flexible schedule based on the needs of the customer that could include nights, weekends

Traveling: Travel required within territory and possibly outside territory when needed (up to 25%). Should be able to travel freely throughout North-America.

Direct hierarchy: Director of Education and Events

Job type: full-time 40 hours a week.

Location: Based in Los Angeles or Orange County.

Job Type: Full-time